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Uniform Call Distribution - Sophisticated Call
Handling |
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The DCS provides a sophisticated call
handling facilities to optimize its services to callers. When a
group receives a call, the DCS will direct the call to the first
available person in that group. If no operator is available to
answer the call, the system will play a message which reassures the
caller that assistance will be provided as soon as possible. System
flexibility enables group supervisors to monitor the status of all
incoming calls, and to bring the staff in and out of a group as
necessary.
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Reports and statistics available to group supervisors include: |
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 Number
of total calls
Number
of calls waiting
Average
queue time and longest waiting time
Number
of times that all agents were busy
Average
number of rings before the calls were answered
Average
service time after the calls were answered
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DCS Daughter Cards - Easily Add Handsets, Fax Machines or Modems
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You can add a fax machine, a modem or an
additional handset - even a cordless type - to an existing DCS
keyphone without a problem. With the optional DCS Daughter Card, the
additional devices operate completely independently. The fax machine
or the modem can have its own extension number so you can send and
receive faxes or data while making calls.
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Compatibility - The Freedom To Move |
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With cordless handsets utilizing the power of the
DCS and DECT digital systems, you have the freedom to move around
the office. Wherever you are in the office, people can contact you.
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| Auto
Attendant - DCS' 24-Hour Receptionist |
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With the DCS Auto Attendant option, you can be
sure that the incoming calls are never on hold for long. The Auto
Attendant can answer multiple calls simultaneously and provide
individualized greetings. External callers are prompted by the Auto
Attendant to directly dial the extension number of the person, and
thus bypassing the operator. If no extension is dialed within a
specified time, the call will be automatically connected to the
operator or another extension. The Auto Attendant can either work
independently or together with a voice processing system.
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Teleconferencing - Group Discussion Facility |
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The DCS allows for any combination of up to five
extensions or trunk lines for a teleconference. People can be added
to or remove from the group once it is established, so you can drop
in or out of the teleconference when it suits you to do so.
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Management - Comprehensive Telephone Management Facilities
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The DCS system provides a variety of
comprehensive data for management purposes, including cost reports
and detailed reports of both incoming and outgoing calls. The system
can also be programmed to restrict certain types of calls (for
example, international or premium rate numbers) to help eliminate
any abuse of the telephone system. And with the comprehensive cost
saving function, the DCS ensures that all calls are made at the most
economic rate.
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Integral Paging - Paging Facilities Available To All Users
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The DCS keyphone system provides an integral
paging system, which can be tailored to suit the caller's needs.
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